These Terms of Service (the "Terms") govern your purchase and use of the Never Miss Reception AI service. Please read them carefully. By purchasing, accessing, or using the service, you agree to be bound by these Terms.
1Who we are
Never Miss Reception AI ("Never Miss Reception," "we," "us," or "our") is a service operated by Townes Properties LLC, a Texas limited liability company doing business as Never Miss Reception, located in Aubrey, Texas. "You" or "Client" means the business that purchases or uses the service.
2The service
We provide an AI voice receptionist ("Aria") that answers your business phone calls, responds to caller questions, books appointments to your calendar, and sends appointment confirmations by text and email. The service is built and operated on our own systems and third-party platforms that we configure and manage on your behalf. The specific features you receive depend on the plan you purchase.
3Fees and billing
- The service consists of a one-time setup fee and a recurring monthly subscription fee, in the amounts shown at the time of purchase.
- All payments are processed securely through Stripe. By providing a payment method, you authorize us to charge the setup fee and the recurring monthly fee.
- The monthly subscription automatically renews each month and continues until you cancel.
- Fees are exclusive of any applicable taxes, which are your responsibility.
4Go-live timeline and guarantee
We aim to have your service live within ten (10) business days after we receive both your completed onboarding questionnaire and your signed service agreement. If we fail to deliver a working, live service within that window for reasons within our reasonable control, we will continue the build at no additional cost until it is live, and credit your first month of service.
5Refunds and cancellation
- The setup fee is non-refundable once build work has begun, because it covers custom configuration work performed specifically for you. If the go-live timeline in Section 4 is not met, the remedy is the continued build and first-month credit described there, not a refund of the setup fee.
- Monthly subscription fees are non-refundable, including for partial months.
- The service is month-to-month with no long-term contract. You may cancel at any time by emailing us. Cancellation stops future billing; your service remains active through the end of the current paid period and then ends.
6Ownership and license
The service is provided to you as an ongoing service, not a product you own. Aria, its configurations, prompts, automations, phone numbers, and all underlying systems remain our exclusive property. While your subscription is active and paid, you receive a limited, non-exclusive, non-transferable license to use the service for your business. You do not acquire ownership of, or any right to copy, transfer, resell, or independently operate, any part of the system, and your license ends when your subscription ends.
7Suspension and termination
We may suspend or terminate your service immediately, without refund, if a payment fails, if you initiate a chargeback, or if you breach these Terms. Upon termination for any reason, your access ends and your assistant is deactivated. Because the service runs on our systems, you understand that discontinued or disputed payment results in the service being turned off.
8Chargebacks
If you have a billing concern, you agree to contact us first so we can resolve it. Initiating a chargeback or payment dispute for services that have been delivered is a breach of these Terms. In that event, we may suspend your service, pursue the amount owed plus any dispute fees and collection costs, and submit records of delivery and your acceptance of these Terms to the card network.
9Your responsibilities
- Provide accurate and complete business information during onboarding.
- Complete any required call-forwarding setup so calls reach the service.
- Keep any connected booking system or calendar accessible and in working order.
- Use the service lawfully, and comply with all laws and regulations that apply to your business, including any consent or notice requirements for call recording and any professional or healthcare regulations that apply to you.
10Acceptable use
You may not use the service for any unlawful, harmful, fraudulent, or deceptive purpose, or to violate the rights of others. You may not resell, sublicense, or provide the service to third parties without our written permission.
11Third-party services and availability
The service depends on third-party platforms for telephony, artificial intelligence, calendaring, messaging, and payments. We are not responsible for outages, changes, or failures of those third parties. We work to provide reliable service but do not guarantee uninterrupted or error-free operation, and automated responses may occasionally be inaccurate. You are responsible for monitoring your bookings and communications.
12No professional advice
Aria provides reception and scheduling assistance only. It does not provide medical, legal, financial, or other professional advice, and nothing it says should be relied upon as such.
13Disclaimers
The service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.
14Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities. Our total liability for any claim relating to the service will not exceed the total fees you paid to us in the three (3) months before the event giving rise to the claim.
15Indemnification
You agree to defend, indemnify, and hold us harmless from any claims, damages, or costs arising out of your use of the service, your customers' or callers' interactions with it, the information you provide, or your failure to comply with any law or regulation that applies to your business.
16Confidentiality
Each party agrees to protect the other's non-public business information and to use it only as needed to provide or use the service.
17Changes to these Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated date, and your continued use of the service after changes take effect means you accept them.
18Governing law
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. Any dispute will be brought exclusively in the state or federal courts located in Denton County, Texas.
19Contact
Questions about these Terms? Contact us at info@lorendion.com.
Mailing address: [ADD DFW MAILBOX ADDRESS], Aubrey, TX.